Delivery and Returns
DELIVERY AND RETURNS
Please note that the following Cancellation & Returns Policy does not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office, Better Business Bureau, or Citizens Advice Bureau.
14 Day Returns Guarantee
We want you to be totally satisfied with anything that you purchase from the Kong Sport website. Therefore, if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date of shipping for a refund or exchange.
Please note that these return guidelines only apply to products purchased on the Kong Sport website. We cannot accept returns of product purchased elsewhere.
Please return your purchase to us in its original packaging with any related accessories or instruction booklets, and the relevant receipt and shipping notice. Any refund will be made to the card used when placing your order and will be for the full amount of the goods purchased excluding any delivery charges. We will send you an email to confirm that your refund will be processed within 14 days following receipt of your returned product.
If you wish to exchange an item, please return the goods as above and then contact our customer services department on (818) 717-8200 will assist you with your new order and extend complimentary delivery.
Please also note that you will be responsible for the costs of returning an item under this 14 Day Returns Guarantee unless you are returning faulty, damaged or goods sent incorrectly by us in which case we will refund your postage costs upon verification.
Send returns to the following address:
10101 Hadley Ave
Northridge, CA 91324
Please be aware that incomplete, damaged, worn or soiled items will not be refunded or exchanged.
Distance Selling Regulations
To cancel your order, please provide us with a notice by email to firstname.lastname@example.org within the statutory cooling-off period and giving details of the items ordered, and (where appropriate) their delivery date.
If you exercise your right of cancellation after the item has been delivered to you, please place the item securely in its original packing and return it to us with your shipping notice to the above address.
A refund will be made to the credit card/PayPal account used when placing your original order and will be for the full amount of the goods purchased including any delivery charges. However, please note, that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item in question is damaged or defective. If we do not receive the item back from you, we may arrange for collection of the item from your residence at your cost.
If for any reason you have a question regarding the delivery of your order, you can contact us at: email@example.com and we will advise you of the status.
Please remember to include your order number (if known), your full name full address and zip code when corresponding by email.
We aim to deliver orders to USA mainland addresses within 2-4 working days after purchase. However, during sale periods and holidays packages may require longer to be delivered. Please allow 7 days before contacting our customer services department.
You may be required to sign for your package when it is delivered. If you are not at home when the package arrives, a card will be left for you to arrange an alternative delivery date or to pick your package up from the carrier’s depot or local sorting office. Please note we ship most orders/shipments ground using FedEx Ground or US Postal Service.
USA Contiguous 48 states Express Delivery Please Call Customer service 818-717-8200 for availability and cost.
If you require express delivery, we will ship your order on the same day as long as we receive it by 12am. You should expect to receive your order the following day and a signature will be required upon receipt. This will be delivered by FedEx Overnight.
Please note we do not deliver on weekends and therefore any next day orders placed on Friday will be delivered on Monday and orders placed during weekends will be delivered on the following Tuesday.
Can I change my delivery address once I have placed my order?
As long as it hasn’t been processed, we are able to change your delivery address.
What if I am out when my order is delivered?
Our carrier will leave a card, you may have to collect from your local collection office or rearrange the delivery with the carrier company.
Do you deliver outside of USA?
Unfortunately, we are only able to deliver to addresses with a USA zip code at this time. Email us at firstname.lastname@example.org if you have a special request.
Can I recycle my packaging?
Most waste packaging can be recycled. To help you recycle your empty packaging; we support Recycling in all ways possible. Visit www.recycle.com for more information on how to recycle including tips and locations that will take your recyclable waste.